When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty.

Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.

Follow below instructions on store returns:

• Place the item into its original presentation box.
• Take it to a local store of your choice together with your despatch note.
• If the item is in its original condition, we will process the exchange or refund for you
• If you require a refund, please bring the payment card you used to place the order
• If you received the item as a gift, we will offer an exchange for an alternative item or reimburse you with a gift card credited to the cost of the item

You can return items to us by post free of charge within 30 days and you will be refunded with the payment method you used to place the order.

Items must be returned with a completed returns form.

Follow below instructions:

• Please include this notice and original despatch note or a copy inside your parcel
• Please highlight or place a tick next to the items you are returning on the despatch note
• Items must be returned in their original condition and in their original presentation box
• Please note that pierced items can only be returned in their original sealed packaging
• Make sure the package is sealed securely.

We do everything we can to ensure that your order arrives when you expect it to.
You will be provided with expected delivery dates for your order in checkout.

Delivery may take up to 6 days excluding Sundays.

Please note:

• Delivery times are extended over public holidays. Over public holidays, please refer to the expected delivery dates provided in checkout.
• Delivery times for items ordered during busy periods could take up to 2 days longer than usual.

We can accept credit and debit payments on the following cards:

• MasterCard
• Visa

We do not accept international credit cards or international shipping and billing addresses.